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General Interest

Terms & Conditions

How to Order
eBay easy add to eBay basket function allows you to add only products that are actually in stock. Once you have finished shopping check the contents of your basket and proceed to the checkout.

Choosing you Delivery Address
Select either your billing address or an alternative address, for example your work address.

Order Processing & Dispatch
All purchases will be dispatched to the address entered during checkout.
Postage rates will be calculated automatically when you checkout.
A choice of services are available depending upon how quickly you would like to receive your order. Free delivery is available on all UK orders.
All purchases are dispatched the same or next working day.
Order by 1pm Weekdays for same day dispatch.

Payment Security & Credit Card Safety
Payments are processed via PayPal, a secure and safe online payment solution giving customers the choice of paying via PayPal with a Credit Card.

Returns Policy
Handy Ideas are confident that you will be happy with your purchase, however in the unlikely event that you are not entirely satisfied; please return within 14 days for a full refund.
Items must be returned in perfect condition, (unopened, unused, and undamaged).
Remember to enclose your Packing Slip.

Send to:

Returns
Handy Ideas
Unit 1
Trenissick Rural Park
Trenissick
Cubert
Cornwall
TR8 5PN
United Kingdom

If the item has been damaged in the post then please contact us first, we will arrange for you to return within 14 days to receive a replacement or full refund.

In the unlikely event that your goods do not arrive (because they are lost in the post) please contact us.

Extended returns policy, items purchased during December can be returned in perfect condition (unopened, unused, undamaged) by the 14th January.

Christmas Returns Policy
Handy Ideas aim to answer any questions or queries quickly and in most cases within 24 hours (longer during weekends and holidays).
All items are described as accurately as possible and images are of the actual items.
You will receive notification once your item has been dispatched.

Communication
Customers may from time to time receive the Handy Ideas email newsletter, the newsletter contains information that we feel will be of interest to our customers and details of any promotional offers and discounts available.
Unsubscribe is available and will result in email newsletters stopping.

Complaints
Handy Ideas strives for 100% customer satisfaction, however we recognise that sometimes things can go wrong.
If you experience a problem with our products or service then please contact us.
Please phone or email with any problems and we will seek to rectify them.
Customer Phone Line: Telephone 0844 247 0555 Contact us through the email message center or email us: shop@handyideas.co.uk

Feedback
Handy Ideas invites all customers to leave eBay feedback.
Feedback is a great way of finding out what real people think of our products (and our service).