1. Do you ship to **(country) ?
Yes, we ship worldwide.
2. Do you ship to a PO BOX address?
Yes, we do ship to PO BOX via economy shipping, but express shipping is unable
to reach a PO BOX address as it requires a signature.
3. Do you combine shipping for multiple purchase?
Yes, we combine shipping for buyers. We only charge you what our carrier charges
us and do not make any profit from the fees.
4. Do you provide a tracking number?
Yes, we provide a tracking number for every package we ship out.
5. How many days does your delivery take?
Normally, it takes 7-10 working days via express shipping and 10-20 working days
by economy shipping. Moreover, it may take 1-2 months to South America (Brazil,
Argentina etc.), Africa, and the Russian Federation due to more difficulty of
transport and customs issues.
6. I want to receive my order quickly and urgently
through express shipping.
We do provide an express shipping service. However, some customs or import
duties are charged once the parcel reaches its destination country. These
charges must be paid by the recipient of the parcel.
We recommend contacting your local customs office for current charges before you
order, so you are not surprised by charges you were not expecting.
7. Has my order been shipped out?
As soon as your order is dispatched from our warehouse, you will be sent an
email to confirm that it is on its way. The tracking number will also be in the
confirmation email, so you can track it online.
8. If I did not receive my package for a long time,
which has exceeded the promised delivery time you provided, what should I do?
Please communicate with our Customer Service department by messages through
eBay, and we will try our best to help you.
9. What will happen if there is no one home to accept
If you are unavailable to accept delivery, the courier will leave a card
to let you know that delivery has been attempted. To re-arrange delivery, please
follow the instructions on the card.
We will also send emails to remind you of this. Please kindly check your emails.
Questions or comments? We welcome your inquiry! Click here to contact us.
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