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General Interest
  

Returns & Exchanges:

Your Right to Change Your Mind

Under the EU Distance Selling Directive you have a statutory right to cancel your contract any time up to 7 days from the day after you receive your order.
Simply phone our orderline on +44 (0) 1422 375940 or email us at sales@design55online.co.uk with details.
If you cancel your contract once your order has been despatched you will be responsible for returning the goods to Design55 at your own cost.

Goods should be returned to:

Design 55,
Units 6 Wellington MIlls,
Quebec Street,v Halifax,
HX5 9AS

You need to take reasonable care to ensure that the goods are not damaged prior to return or in transit. For your piece of mind, we strongly recommend that you obtain a receipt of posting for any item returned via Royal Mail or take advantage of our courier collection service for items that are heavy or valuable. We do not accept responsibility for items lost or damaged by Royal Mail.

For further details of your rights under the EU Distance Selling Directive please visit
http:/www.opsi.gov.uk/si/si2000/20002334.htm

Returns

We always try to ensure that our products are good quality and value for money. If however your purchase does not meet your expectations in any way simply return the item to us unused and in its original condition within 7 days of receipt. We will then either exchange it or give you a refund less of the delivery cost for despatching the item . Please note that this returns guarantee does not affect your statutory rights for returned goods under the EU Distance Selling Directive. When returning the goods please include your order details so we can easily refund you. Your return should be sent to:

Design 55,
Units 6 Wellington MIlls,
Quebec Street,v Halifax,
HX5 9AS

We recommend that you send items under 2kg by Royal Mail 2nd Class Postage and obtain a receipt of posting. Over 2kg using a reliable national courier service of your choice.

Refunds

On receipt of your returned items, we will make a refund to the value of the goods. We do not normally refund the cost of your return postage unless the goods were supplied to you faulty or incorrectly due to an error on our part. Even though your order may have been sent with Free Delivery, the cost for Design 55 to send your parcel to you will be deducted from the refund, as these are direct costs.

We can only make refunds to the original payment card charged. We aim to action all refunds within 2 working days from receipt of the returned good. Please note that this returns guarantee does not affect your statutory rights for returned goods under the EU Distance Selling Directive.

RETURN INSTRUCTIONS

Your Name
Item
Order Number
Reason for Return
Exchange or Refund
Contact Phone Number
Which website